Shipping policy

At Zero Origin, we work to get your order out as quickly and carefully as possible.

1. Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Please note:

  • Orders are not processed or shipped on weekends or holidays
  • Processing times may be longer during product launches, promotions, holidays, or high-volume periods

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • Domestic (U.S.) orders: 3–7 business days

Please note that these are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable taxes, duties, customs fees, or import charges for international orders are the responsibility of the customer unless otherwise stated.

4. Order Confirmation & Tracking

Once your order has been placed, you will receive an order confirmation email.

When your order ships, you will receive a shipping confirmation email with tracking information, if available.

5. Delays

Zero Origin is not responsible for shipping delays caused by:

  • shipping carriers
  • weather conditions
  • customs clearance
  • incorrect shipping information
  • events outside our reasonable control

Delivery dates are estimates only and are not guaranteed.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping charges to reship the order.

7. Lost or Stolen Packages

Once a package has been transferred to the carrier, title and risk of loss pass to the customer to the fullest extent permitted by law. Zero Origin is not responsible for lost, stolen, or delayed packages marked as delivered by the carrier. If you experience an issue, we recommend contacting the carrier directly first.

8. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery at hello@shopzeroorigin.com and include:

  • your order number
  • photos of the package
  • photos of the damaged item(s)

If you have any shipping-related questions, contact us at hello@shopzeroorigin.com

Thank you for being part of Zero Origin.