Refund policy

At Zero Origin, we stand behind the quality of every product we create.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition
  • All original packaging and hang tags must be attached
  • Items must be free of odors, stains, or damage

Returns that do not meet these conditions may be rejected.

2. How to Start a Return

To start a return, contact us at hello@shopzeroorigin.com with:

  • Your order number
  • Reason for return or exchange
  • Photos (required for defective items)

If your return is accepted, we will provide instructions on how and where to send your package. Items sent without prior authorization will not be accepted.

3. Exchanges (U.S. Only)

We offer one free exchange per order within the United States.

  • A prepaid return label will be provided
  • Replacement items will be shipped at no cost
  • Exchanges are subject to product availability

If the requested size is unavailable, you may choose store credit or a refund.

4. Refunds & Store Credit

Once we receive and inspect your return, we will notify you of approval.

  • Approved refunds will be issued to the original payment method within 7–10 business days
  • Store credit may be issued faster upon request

Fees:

  • A $5 restocking fee applies to refunds
  • This fee is waived if store credit is selected
  • Original shipping fees are non-refundable
  • For “change of mind” returns, return shipping costs will be deducted from your refund

5. Damages and Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue

We will replace the item at no cost and cover all shipping expenses.

6. Caps & Hats Policy

Caps and hats must be returned in their original protective packaging to maintain their shape.

Items returned damaged or deformed may not be accepted.

7. Exceptions / Non-Returnable Items

We do not accept returns for:

  • Final Sale items
  • Clearance items
  • Gift cards

8. Additional Notes

  • Returns sent without prior authorization may be refused
  • We are not responsible for lost return shipments without tracking
  • International orders are not eligible for free exchanges

If you have any questions, contact us at hello@shopzeroorigin.com

Thank you for being part of Zero Origin.